Clear, simple pricing
Agreed before any work starts — so you always know the cost up front. The first 15-minute chat is free.
Letter or form — one item
from £39
A single letter decoded, or help completing one form or reply.
- One session (online or phone)
- Plain-English explanation
- Help drafting in your own words
- A final check before you send
Full application support
from £89
Hands-on help with a longer application, complaint or claim from start to finish.
- Multiple sessions as needed
- Evidence organised with you
- All forms & letters prepared
- Support through the whole process
Pay-as-you-go session
from £29 / 30 min
Just need a bit of help? Book a focused session and use it however you like.
- Flexible 30-minute sessions
- Use across any paperwork
- No commitment beyond the session
- Top up only if you need to
Every paid service includes a final check and the reassurance that you stay in control and send everything yourself.
Pricing questions
Do I pay for the first chat?
No. Your first 15-minute chat is always free, and so is being signposted to free regulated services.
How and when do I pay?
We agree the fee before any work starts, so you always know the cost up front. No hidden fees, ever.
What if I'm on a low income?
Tell us — we offer reduced fees in cases of genuine hardship. Helping people who are struggling is the whole point of what we do.
Let's take the stress out of your paperwork.
Your first 15-minute chat is free. No jargon, no pressure — you stay in control.
Book a free 15-minute chat